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Have an iPhone 4? Over the past few months, we have had a rash of calls from customers who were reporting that their iPhone apps continually crash.
We have investigated this and have found the issue is the internal memory getting used up. We’ve had numerous users come to us with the complaint that their iPhone apps continually crash. Upon first glance, none of their internal memory is available. Turning off the phone and back temporarily frees up the memory but apps still crash quite frequently. Then all of sudden the internal memory goes to nothing.
Various iPhone support forums say the culprit is the iCloud (particularly the Photo Stream) and/or the backup taking up the space. While there is some truth to that, if you’re not using iCloud for backups or sharing photos through the Photo Stream; but still experiencing iPhone apps crashing and memory being used up without any explanation, the problem is deeper. In fact, it is so deep that it requires a hard factory reset to fix. Unfortunately, a factory reset does erase all iPhone apps and data from the phone.
Before proceeding, we suggest making a backup of your phone with iTunes first. The advice given here is for informational purposes only. We are not responsible for any data loss of your device should you proceed.
The case in this blog is unique so may not entirely apply to your situation. Case: Customer reported that calendar iPhone app keeps crashing when opening. Customer uses Google Calendar to Sync Calendar and Contacts. Contacts app sometimes crashes as well.
Diagnosis: Customer was using Active Sync (Exchange) to sync calendar and contacts. While this works, it is not the preferred way as Google is migrating from that technology later this year in favor of the CalDAV and CardDAV syncing technologies. Attempted to set up CalDAV account, Verification process worked but calendar never synchronized when if it opened at all. Backed up using iTunes. Performed factory reset. Option was given to restore iTunes which was done and problem seem to have gotten worse/spread. Phone was now not able to install any apps regardless of being on WiFi (verified connection) or 3G. Calendar iPhone app still crashed. Performed factory reset again but choose to set up as a new phone. Customer was OK with this because his data can be re-synched from Google. Setup the calendar and Contacts with CalDAV and CardDAV. Both have not crashed since and synch much quicker. Monitored memory usage and it is staying just above 5GB even after installing other apps.
In this particular case, this phone needed to be completely reset to factory in order to clear the bug it had. The customer had been extremely frustrated with his iPhone as well as his iPhone apps and has reported that he is very happy with the diagnosis and reset solution. His iPhone is working better than ever and is thrilled his calendar app opens and updates instantly. He indicated that from the day he had gotten the phone the calendar app had never worked and he has not had a problem with it since.
Code Blue Computing is an I.T. consulting firm based out of Broomfield, Colorado. They specialize in technology ranging from networks, to servers, to computers, to iPhones and iPhone apps. They service customers remotely throughout the country in addition to servicing the Metro Denver Area. If you need to troubleshoot an issue with your phone as it relates to iPhone apps give us a call at 720-746-9763.