Remote Computer Support? How does that work?

Jeri MorganOnline Remote SupportLeave a Comment

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In today’s high tech world, saving time is key to being more productive.  Like most businesses, we rely heavily on technology – GPS, cell phones, scheduling and service orders, credit card processing, etc.  We have qualified techs that will go onsite to your business or home to resolve technical issues.

Did you know that 90% of the problems can be solved remotely?  That’s right!  If your computer is operating good enough to get on the internet, we can remote into it to solve your problem.

These days, “green” is the new buzz word.  Companies all over the world are looking at ways to reduce their carbon footprint – ways to cut down on fuel or even switching to alternative fuel vehicles for their fleet, farmers employing GPS to harvest/plant crops more efficiently, etc.  One of the ways a mobile service company such as ourselves is getting into the “green” game is enabling remote support to cut down on fuel traveling to a site when not necessary.  Our remote support is completely safe and secure using the same SSL encryption methods banks use for their online banking.

We offer two remote support types:  one is for our small business customers who need 24×7 support, usually when no-one is in the office.  This remote support allows us to remote into the customers computer or server without the need for someone to initiate the session.  This allows our techs to freely administer and take care of problems such as applying security updates, creating / deleting user accounts, etc during “off hours”.  The employees don’t even know maintenance was done on their systems.

The other remote support type is initiated by you, the home user.  To initiate a remote session, the user simply needs to go to our website, and click the “Chat With Me” button on the right side of the screen.  This alerts our techs that you need assistance.  After the tech asks some questions to get an idea of the problem, he’ll ask you to “Share Your Screen”, which is a button in the upper right corner of the chat session.  After a few moments, the remote session is initiated and the tech proceeds to work on your problem, all while you watch.

But how safe is this remote thing anyway?  It’s completely safe and very secure.  All transmissions over the internet are secured by SSL encryption used by the banking industry.  Our techs are obligated to only resolve the issue for which you need help with.  They may need to install special software to help with the task but be assured the software is not used in spying or downloading of personal information.  We have a strict no-nonsense privacy policy.

If you would like more information or work performed remotely you can consult our website or give us a call at 720-746-9763.

Code Blue Computing offers remote computer solutions all over metro Denver including Broomfield, Thornton, Northglenn, and Arvada.  They also provide remote pc assistance to customers nationwide.

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