Code Blue Computing Policies
Personal Files Privacy
At Code Blue Computing, we are committed to preserving your data and respect your privacy. Our primary mission is protecting your data from viruses and hardware failure. While your computer is under our care, it may be necessary to backup your data to an external hard drive to protect it while we work on your problem. The backup is on a secure system and remains there only for the duration of the repairs. Once your computer is healthy again, the backup is destroyed. Our technicians do not employ techniques to “spy” on you and would never compromise your trust. This is the owner’s promise to you.
We work with many industries including law firms, accountants, mortgage brokers, real estate agents, trucking companies, dental and medical offices which require Code Blue Computing to sign non-disclosure agreements. We also understand HIPAA laws regarding the disclosure of medical data. Our services and products are geared with HIPAA and other regulatory rules in mind to ensure you not only receive the best IT support but put your mind at ease knowing your data is safe. If you have a requirement for us to sign a non-disclosure agreement, we have a standard one on file that we can send to you or we can use your own. Just give us a call ahead of time.
Code Blue Computing does offer computer recycling. Did you know that just simply deleting files and emptying the trash bin is not a safe way to destroy your personal files? It’s very easy for someone with little computer knowledge to retrieve files. We take the extra steps of doing a secure data wipe (if the drive is functional). This entails using special software that utilizes Department of Defense standards for secure data wiping to make at minimum 7 passes over the hard drive, writing random data across the entire surface of the drive. This procedure ensures that the data is irretrievable. The E-Waste recycler then uses a hydraulic press to punch the drive motor out while deforming the platters and destroying the read/write heads in the process. The E-Waste recycler then issues us a Certificate of Destruction, which we pass onto to you, as evidence the hard drive was destroyed.
Website Terms Of Use
This website employs forms and an Online Scheduler which collect information such as your name, address and email. The Online Scheduler integrates with our ticketing system, therefore, stores this data in order for our tech to schedule your service.
This site also integrates with PayPal for making payments for our services convenient. The link takes you to a secure PayPal page where credit card information is entered. At no time does this website store your credit card information. A PayPal account is not required to pay through PayPal. Look for the Pay with a debit or credit card link as an alternative to using PayPal. PayPal will still act as the authorization source, however.
This site uses cookies, small files that are transferred from the site to your computer (if enabled in your web browser) to remember certain information. For instance, we use cookies to compile aggregate data about site traffic and interaction so that we can offer better website experience.
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Credit Card Authorization
Except as noted above for processing payment through our website, Code Blue Computing uses Square for processing credit cards while in in the field. This data is not stored on the mobile devices used to process payment. When the transaction completes, a receipt is emailed to you.
Our Operating Policy
Code Blue Computing operates with a high degree of ethics. The owners believe in communicating with as well as being up front and honest with our customers. If we quote a price for something, that is the price you will receive. Our philosophy is simple; treat the customer how we want to be treated. We have the up most respect for your data and do everything in our power to protect it. However, be aware that while we take every possible measure to ensure your data and computer are protected, we cannot be held responsible for circumstances beyond our control; including lightening, flood, nuclear explosion and/or other acts of God. We understand your data may be irreplaceable, and we cannot stress enough to our customers the importance of always maintaining good backups. If you have questions regarding this policy, please feel free to contact us. For better service, include your phone number so that a representative can speak directly to you and answer any questions or address any concerns you have.
Payment Policy
Payment is due at time service is rendered. Our Small Business clients, upon approval, are given net term payment options of no more than 30 days.
Major credit cards are accepted, including Visa, Master Card, Discover, and American Express. We use Square for mobile credit card processing and PayPal for our website online payment processing. We do not charge any surcharges for credit card processing. A PayPal account is not required. Square does not store credit card information on our mobile device after the transaction has been processed. Also, our website does not store credit card data. See our Privacy Policy for more details.
We do accept checks. Our check policy is simple. If your bank returns your check as un-paid for any reason, you will be assessed a $35 service fee plus applicable collection costs. Bad checks make for poor business and increases costs for everyone.
Non-payment for services rendered are sent to collections after 90 days.
All equipment for which repairs have been done at our shop are expected to be paid and picked up within a reasonable amount of time. Any equipment not picked up after 60 days is considered abandoned and may be sold to help recoup costs of the repair. All reasonable efforts to contact the owner before such time will be taken accordingly, including phone calls, email, mail. Our final attempt to contact the owner will be certified letter via USPS. If no action is taken by the owner of the equipment, the item(s) is considered abandoned. If the equipment contains sensitive data, the data will be wiped in accordance with privacy policy using a secure data wiping procedure before the equipment is sold.
Deposit Requirement
On occasion it may be necessary to order parts. We usually do not require a down payment for parts under $200. However, for parts orders over $200, specific parts for your laptop, or entire computer systems, servers, networking gear, etc, we require a deposit of 75%.
Labor
We stand behind our work 100%. All labor, except virus/spyware removal and data recovery, is covered by a 60 day warranty. See below for virus/spyware and data recovery warranties.
General Repairs, Hardware
All new parts we use have their own manufacturer warranty, which we will honor. These warranties vary between manufacturer but typically 90 days is standard. Please retain your invoice as proof of purchase. At times, it may be necessary to use factory refurbished parts. These parts have been tested and certified to work as new. Some cosmetic issues may be noticed however. Most of these refurbished parts have warranties, typically less than 30 days. Should we need to use refurbished parts to repair, we will inform you of this before hand. Please retain your invoice as proof of purchase.
Virus/Spyware Removal
Virus/spyware removal is excluded from any warranty, expressed or implied. While we make every effort to eradicate your system of any and all traces of malicious software, we cannot guarantee your system will not become infected again. This is because we cannot control what websites are visited or email links that are clicked that may introduce viruses and other malicious software A good Anti-Virus software package is good first line defense. But Anti-Virus software is only good if it is kept up to date. We do sell Anti-Virus software on our Partners page.
Data recovery is best effort. We don?t charge if no data is recovered. Integrity of data recovered cannot be guaranteed. A good backup solution is the best protection against data loss. We offer a cloud backup solution on our Partners page that is completely safe and easy to use. It offers military grade encryption and complies with HIPAA and SOX (Sarbanes and Oxley) laws.
Tablet Repairs
Please check your warranty status prior to service. We are not affiliated with any of the tablet makers (Samsung, Apple, etc). Therefore, we cannot honor their warranties (including any extended warranties) and our service will void any and all warranties you have on your device. It will be in your best interest to check your warranty status prior to having us do any repairs. We will not check warranty status for you and we will assume you have already as it is your obligation, not ours.
New Systems, Including Servers
We purchase only name brand systems and servers for resale. These systems include manufacturer warranties, usually 1 year, for any defects. Please retain your invoice for proof of purchase. These manufacturer warranties do not cover onsite repair. Our monthly support plans will cover onsite repair.